Moto-Plaza will repair, replace or refund faulty or damaged products in accordance with the warranty terms and conditions and your rights under the Australian consumer law.
Nothing in these terms and conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian consumer law.
All refunds may take up to 10 business days to be processed, refunds are strictly limited to those available under clauses implied by statute.
The customer must comply with directions from staff to facilitate a return.
Products returned under the returns policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under the Australian consumer law. If you are returning a product due to a fault or defect under a guarantee under the Australian consumer law, you may be able to return the product without its original packaging.
It is the customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for products lost in transit.
To initiate the return of a product or to report an issue, please email us at firstname.lastname@example.org
Please include the following details;
Product model number
Date of purchase
Description of issue/claim
Our staff will respond to your contact with instructions of how to proceed.